Document ID: 28621.1
Subject: PC CONFIGURATION DETAILS
Last Modified: 25 September 1996
Author: AADKOLI
Why is the PC configuration important?
There are a variety of PCs available in today's marketplace. There
are scores of possible hardware and software configurations. Many
issues with products on Windows can be resolved by obtaining
complete information on the configuration of the PC selected to run
an Oracle product on MS-Windows. This document provides a template
that will assist clients in providing complete and useful
information to Oracle Worldwide Support on the configuration of
their PC's. All information requested in this template can be
provided as plain ASCII text. Even though some of this information
may be excessive or redundant, Oracle encourages you to provide as
much of this information as possible with a reasonable effort!
Even if some of this information is not relevant to your current
issue, you may need it in the future.
Where do I send this information?
You can make this information available to Oracle Worldwide Support
via your Oracle Customer Support Representative. You may be able to
provide this information conveniently through Internet email/modem.
If you are making this information available to any of the Desktop
Support groups (Microsoft, Novell or OS2 groups, you can optionally
FAX this information to 415-506-7822. Be sure to include the
following information on the cover page.
o Name of Sender:
o Name of Company:
o Name of Oracle Support Representative:
o TAR Number:
Please use the FAX service as the last resort. Electronic means of
transfer are recommended.
What kind of information should I provide?
o CONFIG.SYS.
o AUTOEXEC.BAT.
o Other DOS batch files.
o WIN.INI.
o SYSTEM.INI.
o DOS Environment.
o Memory usage.
o Logical Drive Mappings.
o ORACLE.INI.
o WINDOWS.RGS.
o Hardware.
o Software (Operating System, Networking drivers etc..).
DOS configuration files:
************************
Note: For the sake of illustration, this document will assume that
MS-Windows is installed in C:\WINDOWS and Oracle products are
installed in C:\ORAWIN.
1. CONFIG.SYS
This file is typically located in root directory of the starting
drive on the PC. It provides useful information on the memory
managers being used, device drivers being loaded, and other
parameters for customizing MS-DOS.
Location: Root directory of starting drive, typically,
C:\CONFIG.SYS
2. AUTOEXEC.BAT
This file is used at startup to load programs, set program
variables with the SET statement, the DOS PATH etc..
Location: Root directory of starting drive, typically,
C:\AUTOEXEC.BAT
3. Other Batch files
Many PCs invoke other batch files from the AUTOEXEC.BAT to
perform tasks every time the PC boots. Typically, these batch
files are invoked with the CALL statement or by invoking the name
of the .BAT file.
Examples of batch files:
o CALL C:\BAT\MYNET.BAT
o C:\LOGIN.BAT
DOS Environment:
****************
1. Complete information on the DOS environment can be obtained by
using the SET internal DOS command. You can redirect this
information to an ASCII text file using the '>' operator. You
can issue the following command at the DOS prompt. Be sure to
completely exit MS-Windows before issuing this command.
SET > ENV.TXT
2. Information on memory can be obtained by using the MEM command.
You can issue the following command at the DOS prompt. Again, be
sure to exit MS-Windows prior to issuing this command.
MEM/C > MEM.TXT
3. Information on logical drive mappings can usually be obtained
readily with a command provided by your network vendor. For
example, the MAP command gives you the information for Novell
Netware LANs. Contact your network administrator for help on
obtaining this information.
MAP > MAP.TXT (for Novell Netware LANs)
MS-Windows Configuration files:
*******************************
1. WIN.INI
Location: C:\WINDOWS\WIN.INI
2. SYSTEM.INI
Location: C:\WINDOWS\SYSTEM.INI
Oracle Configuration files:
***************************
1. ORACLE.INI
If you have installed any Oracle product on MS-Windows, you
should have this file in the MS-Windows home directory.
Location: C:\WINDOWS\ORACLE.INI
2. WINDOWS.RGS
This file keeps a record of Oracle products installed under
MS-Windows.
Location: C:\ORAWIN\ORAINST\WINDOWS.RGS
Hardware Information:
*********************
Many PCs include utilities to get most of the following
information. You can use one of the following to obtain most of
the information below:
o C:\WINDOWS\MSD.EXE.
o C:\WINDOWS\SETUP.EXE.
o MS-Windows Control Panel.
a) Manufacturer/Vendor of machine:
Company name (vendor) of PC:
(if using a "clone" system, manufacturer
of the motherboard if possible) ===>_______________
CPU Manufacturer:
Intel, AMD, Cyrix or other: ===>_______________
CPU Type:
(80386DX,80386SX,80486DX,80486DX/2,80486SX,
Pentium,SLC2,other) ===>_______________
CPU Clock Speed (MHZ):
(16,20,25,33,40,50,60,66,75,99) ===>_______________
Amount of RAM on motherboard: ===>_______________
Motherboard BUS type(s):
(ISA,EISA,VLB,Microchannel,PCI) ===>_______________
b) Disk Controller / Drive information:
Type of disk controller
(SCSI, IDE, ESDI, RLL, MFM) ===>_______________
Disk Controller Manufacturer
(i.e. Adaptec, Buslogic, ...) ===>_______________
Disk Controller Model
(i.e. AHA154x, AHA274x, BT742A,..) ===>_______________
Disk Drive information: (all drives please)
Manufacturer of disk drive(s) ===>_______________
Model of disk drive(s) ===>_______________
Capacity of disk drive(s) ===>_______________
c) Network Interface Card information:
Manufacturer of card(s): ===>_______________
Model of card(s): ===>_______________
d) Video Card: ____________________________________
Display Driver: ________________________________
Screen Resolution: _____________________________
Colors displayed: ______________________________
Printer: _______________________________________
Printer Driver: ________________________________
Mouse Driver: __________________________________
e) Any other hardware items connected to PC (Sound cards, CDROM
readers etc.)
___________________________________________________________
___________________________________________________________
___________________________________________________________
Software Information:
*********************
1. Client.
Version of DOS: _________________
(Check one or more of the following)
Windows 3.1 ___ Windows for Workgroups 3.11 ___
Windows NT 3.1 ___ Windows NT 3.5 ___
Win/OS2 2.1 ___ OS/2 Warp ___
Windows Shell (Program Manager, Norton Desktop etc..) __________
Network Vendor (FTP, Novell etc..) with version.
-------------------------------------------------------------
2. File Server.
Name and type (Novell Netware, Windows for Workgroup etc..)
-------------------------------------------------------------
3. Oracle Server.
RDBMS (complete version) : _____________________________
Server Operating System: ______________________
SQL*NET Listener: _____________________