Advanced Technical Support for Oracle Products

FORS Technical Support Center is Oracle Certified First Line Support Center in Russia and CIS:

  • Established in 1994 and today is one of the largest Oracle technical support centers in Russia and CIS
  • The center has been authorized by Oracle Corporation as a First Line Support service provider
  • Status of the Oracle Cloud Managed Service Provider program
  • A team of highly qualified experts who are renowned professionals in the field of IT (including Oracle Certified Master, Oracle Certified Professional, Oracle Certified Expert)

Over 2000 companies rely on FORS as their technical support partner

In addition to Standard Technical Support, FORS offers premium package of services: Advanced Technical Support for Oracle technologies.


High level of proactive support of the customers' systems
A dedicated manager and a team of technical specialists with the ability to travel to the Customer's premises
Round the clock support 24x7
Individual approach to forming sets of services
Improving the reliability and stability of the customers' production system based on Oracle
Guaranteed recovery time for industrial systems
SLA designed to meet the individual requirements of the customers' business
Reducing the cost of training the customers' own technical staff

Main Types of Services Provided within the Support Project

  • Installing and configuring Oracle Software
  • Comprehensive survey of the HW and SW
  • Oracle RDBMS performance survey
  • Increasing availability and fault tolerance of the HW and SW
  • Emergency services
  • Migration of the system to a new version and/or new hardware and software platform
  • Resource outsourcing
  • Expert examination of Oracle SW